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Privacy Policy

Privacy Policy

(As per the Information Technology Act, 2000 and Rules thereunder)

This Privacy Policy (“Policy”) is published in compliance with Section 43A of the Information Technology Act, 2000, the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, and other applicable laws in India.

This Policy governs the collection, storage, use, disclosure, and protection of personal information provided by users (“User/You”) while accessing or using the website of House of Fika (“We/Us/Our”).

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COLLECTION OF INFORMATION

We may collect and store the following categories of information:

  1. Personal Information – Name, email address, phone number, billing and shipping address;

  2. Sensitive Personal Data–Payment details (processed securely through third-party gateways; card details are not stored);

  3. Technical Information – IP address, browser type, device type, cookies, and browsing data.

 

PURPOSE OF USE

The information collected may be used for the following purposes:

  1. Processing, dispatch, and delivery of orders;

  2. Communicating order updates, promotional offers, and service-related information;

  3. Providing customer support and grievance redressal;

  4. Compliance with applicable legal obligations.

 

DISCLOSURE OF INFORMATION

We shall not sell or rent your personal information. However, disclosure may occur:

  1. To third-party service providers, including logistics partners and payment gateways, strictly for fulfilment of contractual obligations;

  2. To regulatory, governmental, or judicial authorities, if required under law.

 

COOKIES

We employ cookies to enhance User experience, track usage patterns, and improve website performance. Users may manage cookies through browser settings.

  1. USER RIGHTS

Users shall have the right to:

  1. Access, review, and request correction of their personal information.

  2. Withdraw consent for processing of data, subject to legal obligations.

  3. Request deletion of data by contacting us at info.houseofika@gmail.com.

 

GRIEVANCE OFFICER

Pursuant to Rule 5(9) of the IT Rules, 2011, the details of the Grievance Officer are as follows:

 

Grievance Officer

HOUSE OF FIKA

Email: info.houseofika@gmail.com

Office Address: Plot No. 168, Block-F, Sector-57,

Gurgaon, Haryana - 122011

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