Shipping & Payment Policy

This Shipping and Payments Policy (“Policy”) is issued pursuant to the Consumer Protection (E-commerce) Rules, 2020, read with the guidelines of the Reserve Bank of India relating to online payments.

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SHIPPING TIMELINES

1. Orders are generally processed within 2–4 business days of confirmation;

2. Delivery timelines range between 5–15 business days, subject to the delivery location and availability of logistics;

3. Tracking details shall be provided to the Customer upon dispatch of the order.

 

SHIPPING CHARGES

1. Free shipping shall apply on all orders.

 

PAYMENTS

1. Payments may be made through credit/debit cards, UPI, net banking, wallets, and other RBI-approved digital modes;

2. Cash on Delivery (COD) shall be available at select locations subject to an additional handling fee;

3. All payments shall be collected in Indian Rupees (INR).

 

CANCELLATIONS

1. Orders may be cancelled within 24 hours of placing the order by sending a cancellation request to info.houseofika@gmail.com.

2. Orders that have already been shipped shall not be eligible for cancellation.

 

NON-DELIVERY OR DELAY

1. In the event of non-delivery attributable to logistics or force majeure events, the Customer shall be entitled to a full refund;

2. House of Fika shall not be liable for delays caused due to natural calamities, strikes, lock-downs, or restrictions imposed by government authorities.